All returns must be authorised by our Customer Service Team please email firstname.lastname@example.org if you wish to make a return.
Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.
Non faulty goods or incorrect items must be sent back within 14 days of receipt. Faulty software or pre owned hardware can be returned up to 3 months after date on which it was despatched. Faulty new hardware can be returned for a like-for-like exchange up to 12 months after the date on which it was despatched.
We do not accept returns of:
- Any product(s) returned more than 30 days from the date on the packing slip.
- Any product(s) that has been opened (taken out of its plastic wrap).
- Any product(s) not in its original condition.
- Any product(s) that is damaged, played, or is missing parts.
- Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
- Any product part of an offer/promotion returned to us we will charge the full price for the other items as a result.
Please do not send us product(s) that have not been authorised for return with our Customer Service Team and that do not meet the return criteria listed above, as we do not issue refunds for non-authorised returns and non-qualifying items and cannot return the items to you.
Customers are advised to check the specifications of their PC prior to the purchase of PC games as we cannot exchange or refund non faulty PC games. If your PC does not meet the requirements of a PC game, the game is not deemed faulty.
We do advise all customers who are experiencing issues with hardware to contact the manufacturer in the first instance. The majority of issues can be resolved over the phone through troubleshooting with the customer care lines.
Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount. Any products that are part of this offer will then be charged at full price as a result.
If you return any product to us, please obtain a proof of posting receipt from the Post office.
If the reason for your return is due to our error on our part with your order or a faulty product, we will refund your postage costs. If your return was not authorised by our Customer Service Team before you sent your return back we are not responsible for refunding your postage costs. Any faulty product not deemed faulty once tested you will be charged the return postage cost to return this product to you.
This does not affect your statutory rights.
To return products purchased Online:
Please email email@example.com with your order number, contact details, product you wish to return and issue.
Once return is authorised:
To return or exchange an item to GameStop.co.uk, include the packing list, fill in the return form for the return and send to the following address :
PO Box 219
Please allow 14 working days for your return to be processed once it is received back.