All online returns to our Returns Department must be authorised by our Customer Service Team. Please email email@example.com if you wish to make a return. Alternatively, you can visit your local store to return your online order without prior authorisation. In store purchases cannot be returned to our online returns centre and must be returned in store. All returns are subject to an assessment before a decision is made to offer a refund or replacement either in store or at our returns centre.
Defective Returns: Returned defective products must not be physically damaged and must include any manuals, cables accessories, peripherals etc. Your product(s) will be replaced with a like-for-like item upon return. Terms and conditions of the manufacturer's warranty applies to defective video games systems and computer hardware after 30 days.
Change of Mind Returns: Returned product(s) must be in their original packaging, include any manuals, cables accessories, peripherals etc. and in saleable condition. We reserve the right to limit change of mind returns to unopened or defective products.
Non-faulty goods or incorrect items must be sent back within 14 days of receipt. Faulty new or pre- owned software can be returned up to 3 months after the date on which it was dispatched. Faulty new and used hardware can be returned for a like-for-like exchange up to 12 months from the date on which it was originally dispatched.
We do not accept returns of:
- Any product(s) returned more than 30 days from the date on the packing slip.
- Any product(s) that has been opened and or used (taken out of its plastic wrap).
- Any product(s) not in its original condition.
- Any product(s) that has been damaged, played, or is missing parts.
- Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
- Any product part of an offer/promotion returned to us we will charge the full price for the other items as a result.
Please do not send us product(s) that have not been authorised for return by our Customer Support Team and that do not meet the return criteria listed above, as we do not issue refunds for non-authorised returns and non-qualifying items and cannot return the items to you.
Customers are advised to check the specifications of their PC prior to the purchase of PC games as we cannot exchange or refund non-faulty PC games once opened. If your PC does not meet the requirements of a PC game, the game is not deemed faulty.
Downloadable codes (DLC) cannot be exchanged and are non-refundable. DLC codes purchased from GameStop.ie will only work on Irish accounts. Please check carefully that the code you are purchasing can be used on your device and redeemed to your account prior to purchase.
Game Protection is non-refundable.
We advise all customers who are experiencing issues with hardware, accessories or DLC to contact the device's support service in the first instance. The majority of issues can be resolved through troubleshooting over the phone or via email/chat services to limit any inconvenience to you. The following article has a wealth of support information in relation to troubleshooting:
Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount. Any products that are part of this offer will then be charged at full price as a result.
If the reason for your return is due to our error on our part with your order or a faulty product, we will refund your postage costs. If your return was not authorised by our Customer Service Team before you sent your return back we are not responsible for refunding your postage costs. You will be charged the return postage cost to return any product not deemed faulty once tested.
This does not affect your statutory rights.
Returning Products Purchased Online:
Please email firstname.lastname@example.org with your order number, contact details and product details for any order you wish to return giving a full explanation of why you wish to make a return. You can also visit your local store to return your online order without prior authorisation. All returns are subject to an assessment before a decision is made to offer a refund or replacement either in store or at our returns centre.
Once a return is authorised:
To return or exchange an item purchased on our www.gamestop.ie, include the packing list sent with your order and fill in the returns form below:
We facilitate a free returns via Parcel Motel. This will require you to create a Parcel Motel account, print a returns label and drop this off at your local Parcel Motel Station.
Please note: The largest parcel that Parcel Motel can take is 41 x 38 x 64cm so make sure the packaging is small enough to fit.
Full details on this process can be found at the following link:
Your local Parcel Motel Station can be found here:
Alternatively you can make your own return arrangement and send your return to the below address:
Swords Business Park
Swords, Co. Dublin
If you return any product to us via a courier/postal service alternate to Parcel Motel, please obtain a proof of posting receipt from the Post office. We will be unable to reimburse any postal cost if you choose to make alternate shipping arrangements for your return.
Please allow 14 working days for your return to be processed once your tracking has updated as received at our returns department.
We can only accept returns for items purchased from GameStop Ireland. We cannot accept returns for any items purchased internationally via any other GameStop companies such as U.S.A, Australia or Canada.
If you require assistance for international orders, you must contact the customer support in that Region by clicking on the below links.
Canadian Support: https://www.ebgames.ca/Help/Index?section=Contact
Australian Support: https://ebgames.com.au/customer-service