It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and GameStop cannot be held responsible for a package not reaching its destination on time but we will do everything we can to help resolve any delivery issues.
In order to avoid disappointment, we suggest that customers place orders well in advance of any special occasions, i.e Birthday or Christmas to allow for any unforeseen delays.