There are rare occasions where we have to cancel your order. In this unlikely event, we reserve the right to cancel your order. This can be for a number of reasons including:
- Stock Availability: Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.
- Payment issues. Your payment did not go through or we were not able to verify your payment details.
- Delivery address details: You may have accidently entered incomplete/incorrect delivery instructions and we are unable to ship your order.
You will receive an email notification of any order cancellation confirming that any payment pre-authorisation has been reversed or payment refunded as relevant in line with our payment terms.
If your cancelled item forms part of a larger order, all other goods ordered will be dispatched as normal. Only the items shipped will be charged for in this scenario.